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Below you find a list of Frequently Asked Questions, commonly abbreviated as FAQ. Should you have a question which is not listed below, please contact us. We will be delighted to answer it.


1. Where are you located?

2. How long have you been in business?

3. How do companies benefit by outsourcing projects to you?

4. How can we trust you?

5. Do you work on a fixed-price basis?

6. What are your payment terms?

7. Are there taxes involved?

8. What's the minimum size of projects you undertake?

9. What are your rates?

10. Your rates are low! How is that possible?

11. Are your people certified?

12. How do you ensure quality?

13. Can you provide references?

14. How do you assure confidentiality?

15. Can we keep in control of our project?

16. Do you provide post-implementation support?

17. What languages do people speak in Malaysia?

18. Can you set up an exclusive development team for us?

19. Can we visit your facility?

20. How do we proceed?

21. How do we pay you?


1. Where are you located?

Fullcontact is a global team of information experts and has its HQ in Malaysia. Operations are supported from Pinang Island in Malaysia, accomodating the country's second largest city in population. This beautiful island with its rich history and diverse culture has an international airport and is home to one of the highest ranking Universities of Asia, University of Science Malaysia.

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2. How long have you been in business?

Fullcontact was founded in 1998. Our management team members share an experience of over 17 years in cooperating on ICT projects for major companies, banks and government departments in Europe and Asia.

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3. How do companies benefit by outsourcing projects to you?

Below are some of the top reasons why our clients have outsourced projects to Fullcontact

  • To reduce costs
  • To gain access to highly qualified and experienced professionals
  • To incorporate extra ICT productivity on a flexible basis
  • To seek resources not available in-house
  • To complete projects which otherwise could not be completed in-house due to technical or staff limitations
  • To focus on core business
  • To share risks involved in software development
  • To free human resources for other in-house projects
  • To gain a fresh and new perspective on a backlogged project
Please click here for a detailed list of advantages.
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4. How can we trust you?

Since 1998, we have completed a large numbers of projects for national and international companies in Europe and Asia. Our professionals have long-standing career backgrounds in varied functional, technical and consulting environments in the ICT industry. We can provide you with both client references and work references. Please contact us.


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5. Do you work on a fixed-price basis?

Yes. A fair number of our projects are completed on a fixed-priced. In this way we can ensure the matching of expectations and avoid cost escalations. Most projects, however, are still conducted on a per-hour tariff. We also offer dedicated resources and teams.

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6. What are your payment terms?

Fixed-Price payments:
Advance | Early-Proof of Concept (milestone) | Beta Release | Sign-off
20% 20% 20% 40%

For time-and-material projects and non-project based dedicated resources we require fortnightly or monthly payments. Please note that the above are typical models that may be customized to client-specific requirements.

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7. Are there taxes involved?

The involvement of taxes depends where work is done. Work done at the location of our Malaysian office involves Malaysian tax rates.

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8. What's the minimum size of projects you take?

Once we are committed to a client, we accept any project size.

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9. What are your rates?

For clearly defined projects you may prefer a fixed-price quotation. The range for hourly charges depends on the skills required, project nature, project length etc.

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10. How come your rates are that low?

We can offer these rates because we operate from Malaysia, which has lower living costs than most developed economies. Our staff is dedicated to our company; we do not consult human resource agencies or expatriates. Therefore we are able to cut the overhead costs that other companies may charge you. Malaysia's main economic growth factor is Information Technology. This guarantees the presence of highly qualified software engineers, web developers and systems architects. These facts make our rates viable and practical.

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11. Are your people certified?

We have certified employees for Microsoft technologies and Sun Java.

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12. How do you ensure quality?

We have defined processes to ensure that quality is maintained from the start to the end of each project. These processes are derived from industry standard practices and have been fine-tuned to meet the unique requirements of remote development.

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13. Can you provide references?

Yes. We can provide work references as well as client references.

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14. How do you assure confidentiality?

We sign Non-Disclosure Agreements (NDA) and Confidentiality agreements with our clients.

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15. Can we keep in control of our project?

Yes. Fullcontact recognizes the relevance of client commitment to optimize a process. We provide Customer Self Service as a means to control part of the process. Fullcontact provides secure access to an online interactive platform for project information, document reviews, schedules, and downloadable deliverables. Project status reports are sent to you by email. Web meetings and teleconferences are held as and when required. If requested we can also upload developed code to your servers at regular intervals. Our project managers and customer relationship managers are available to you 6 days a week (mon-sat) during your local office hours.

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16. Do you provide post-implementation support?

Of course. We provide 6 months free post-implementation support for any software development. After that support is available at a charge.

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17. What languages do people speak in Malaysia?

The official language is Bahasa Melayu, which is similar to Bahasa Indonesia. English is the country's second language as well as its common business language. All of our staff have an excellent knowledge of English. Our management team members also have an excellent knowledge of the Dutch language.

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18. Can you set up an exclusive development team for us in Malaysia?

Yes. If you expect a steady flow of work for which dedicated skills are required, it may be ideal to have your own team dedicated exclusively to your company. Such contracts are generally for a period of six months or more. Please contact us for details.

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19. Can we visit your facility?

You are most welcome. Visiting our facility will provide you with a first-hand experience of our place, our people and our infrastructure.

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20. How do we proceed?

We'll try to make it as convinient as we can: talk to us right away.

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21. How do we pay you?

For payments to our Malaysian office, wire transfers are made to our Malaysian FCA (Euro) account.



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